Effective Date: January 2, 2026
Returns & Refunds Overview
BLL Peptides offers a 30-day return and refund policy for customers unsatisfied with purchases. The policy applies to unused products only.
Eligibility Requirements
Products must meet these criteria:
- Unused and unopened condition
- In original packaging
- Return requested within 30 days of delivery
Return Process
Initiating Returns: Contact support@betterlife-lab.com to start the return. You’ll receive shipping instructions for returning items.
Refund Timeline: Once items arrive and are inspected, refunds process to the original payment method within 5–10 business days.
Non-Returnable Items
Opened, used, or damaged products are not eligible for return or refund.
Shipping Costs
Customers typically pay return shipping unless the return results from company error.
Damage & Missing Items
Contact support@betterlife-lab.com immediately if your order arrives with missing, incorrect, or damaged items. BLL Peptides will issue a replacement or full refund.
Order Cancellations
Cancellations must be requested by email before the order has shipped. Once shipped, cancellation isn’t available, though customers may pursue returns per policy.
Contact Information
Email: support@betterlife-lab.com
Phone: (714) 988-2412
Alternative: service@BLLPeptides.com